Unicorn IT
Home Support
IT help that feels like magic at home.
We fix slow laptops, tangled Wi‑Fi and dodgy printers — then keep your whole household safe with simple monthly plans. Friendly, local, no jargon.
Wi‑Fi back online
Fixed in 40 min
Simple pricing
Pick the help you actually need
Pay for a one‑off fix, or subscribe for ongoing peace of mind. No hidden fees, ever.
Same protection the big companies use — just at a smaller price
IT Support
Onsite or remote — same $165/hour price
No call‑out fee — Perth metro
- ✓ In‑home visit or remote session
- ✓ Setup, repairs & troubleshooting
- ✓ Honest advice, no upsell
- ✓ 14‑day workmanship guarantee
Security Only
Lightweight protection for your computer
Including GST
- ✓ Managed Antivirus — enterprise-grade endpoint protection
- ✓ 24/7/365 Security Operations Center to prevent hacking & intrusions
- ✓ Prevents hacking & intrusions
- ✓ No lock‑in contract
Gold Security
Always‑on protection for your home · per computer
Including GST
- ✓ Managed Antivirus — enterprise-grade endpoint protection
- ✓ Online Backup — 500GB
- ✓ 24/7/365 Security Operations Center to prevent hacking & intrusions
- ✓ 5 hours free remote support per household
- ✓ Priority telephone support
Gold + Email
Security plus your inbox, sorted
Including GST
- ✓ Everything in Gold Security
- ✓ Hosted email — yourname@domain.com
- ✓ 50GB email storage
- ✓ Email spam filtering
Office 365 Home Subscription
Add the full suite of Word, Excel, PowerPoint, Outlook and 1TB OneDrive storage for your household — managed and supported by us.
Why us
We treat your home like our own
Unicorn IT Home Support is the neighbourhood IT team for people who just want things to work. We explain in plain English, arrive on time, and never charge you to pick up the phone.
100+
Homes fixed
40 min
Avg. response
No jargon, no upsell
Plain‑English advice and a clear quote before we start.
Local & dependable
Real people in your area, same‑day when it matters most.
Guaranteed work
Every fix backed by a 14‑day workmanship promise.
One friendly team
The same face and number from first call to final check.
Service area
We come to you across Perth metro
Friendly in-home IT support and security services throughout the Perth metropolitan area.
No call-out fee for Perth metropolitan area
Get in touch
Tell us what's acting up
Fill this in and we'll call you back within the hour, 7 days a week.
FAQ
Good to know
Do I really pay a call‑out fee?
Not if you are in the Perth metropolitan area — the IT Support rate covers travel.
Can I cancel my Gold plan anytime?
Yes. Monthly plans roll over and you can cancel with a single call — no lock‑in.
Do you come to me or is it remote?
Both. Onsite and remote are the same $165/hour product — we use remote when it saves you time, and visit in person for setup, hardware and Wi‑Fi.
Is my data kept private?
Always. We're fully insured, we use secure remote tools, and we never sell your info.
Who should we use as internet?
We use and recommend Swoop. We can sign you up and get you connected, and we receive commissions from them for referrals.
Do you sell computers?
We can, but the big yellow store often undercuts us on home-user pricing so we usually don't bother. If you'd like a better-spec, business-grade build, email us your specs and we'll put together something much better for not much more.
Can you install data cables?
No, we don't install data cables ourselves — but we know trusted people who do and we're happy to put you in touch.
I forgot my password or BitLocker Key. Can you hack my computer to get it?
Unfortunately no we can't.
I want to download TV shows and movies from an overseas site. Can you set this up?
No.
My wireless is poor. Can you fix the signal around my house?
We can do a wireless site survey and recommend places to place wireless access points.
What's better — wireless boosters or separate wireless access points connected via cable back to the modem?
Separate access points wired back to the modem are better. A booster rebroadcasts an already-weak signal, which usually cuts your speed and creates a second network name your devices cling to. Cabled access points get full internet speed at each unit, give you one seamless network, and let devices roam between rooms without dropping out.